Return & Exchange Policy

Return and Exchange Policy – Fitup

At Fitup, we strive to provide high-quality products that you'll love. However, we understand that sometimes returns or exchanges are necessary. Please review our policy below:

1. Return & Exchange Eligibility:

  • Items can be returned or exchanged within 7 days of receiving your order.
  • The item must be unused, unworn, and in its original condition with all tags attached.
  • Custom or personalized products (e.g., print-on-demand items) are non-returnable unless defective.

2. How to Return or Exchange:

  • To initiate a return or exchange, please contact our customer service team at [
  • fitup804@gmail.com or +92 3137854051 0r +92 300 2322637].
  • Provide your order number, item(s) you wish to return or exchange, and the reason for return.
  • Once approved, we will provide instructions for returning the item(s).

3. Refund Process:

  • After we receive and inspect the returned item(s), refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges:

  • If you wish to exchange an item for a different size, color, or design, please indicate your preferred choice when requesting an exchange.
  • We’ll send you the exchange item(s) once we receive the returned ones.

5. Shipping Costs:

  • Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.
  • We recommend using a trackable shipping service for returns to ensure your items are safely delivered.

6. Defective or Damaged Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the issue.
  • We will provide a full refund or replacement for defective items at no extra cost to you.

7. Contact Us:

  • If you have any questions about our return and exchange policy, feel free to reach out to our customer service team at [fitup804@gmail.com or +92 3137854051 0r +92 300 2322637].

We’re committed to providing you with excellent service and making your shopping experience at Fitup as smooth as possible. Thank you for choosing Fitup!